Shipping and returns
Orders are processed typically within 1-2 business days of order placement. Please note due to COVID, postal delays orders may take up 7-10 days. Please see Artwork timing below.
We will email you once your order has been shipped. Should you not receive an email from us, please contact us at firstname.lastname@example.org
NAPERY AND MASKS
Domestic / Australian Shipping
REGULAR - $9.95 Flat Shipping Fee
EXPRESS - $14.95 Flat Shipping Fee
New Zealand Shipping
REGULAR - $19.00 Flat Shipping Fee
EXPRESS - $39.00 Flat Shipping Fee
Rest of the World Shipping (10+ business days)
REGULAR - $37.00 Flat Shipping Fee
Print only: Your custom-made print will take approximately four days to be shipped and you will receive a tracking number from our Printer. Please do not open your print, please allow a framer to do this so as not to damage the print.
Framed print: Please allow 4 weeks as the framing is custom made. Your artwork will be wrapped in both bubble wrap and cardboard to ensure its protection, and you will receive a tracking number from our Framer.
Print only - flat packed or rolled print in cylinder
- A4 (flat packed) - Standard $8.95. Express $12.95
- All Other Sizes - (tube) - Standard $18.95. Express $21.95
- A4 (flat packed) - Standard $35.00
- All Other Sizes - (tube) - Standard $95.00
Tracking numbers will be provided by our Printer.
- $110.00 A tracking number will be provided by our Framer.
International Shipping - not available
Returns Policy: Returns and exchanges are not offered on our limited edition prints simply for change of mind, given the sensitive nature of shipping art.
Should any damage be visible to your package on arrival from transit, thereby causing the potential of your artwork to be damaged, you must first email a photo of the packaging PRIOR to opening your package, then also email a photo should the art be damaged inside.
Send damaged packaging and artwork photos to email@example.com and your print will be re-signed, re-numbered and replaced.
All international orders are shipped via Australia Post Air Mail. Orders are processed as quickly as possible, and usually take 3-10 business days for delivery depending on your location. However COVID is causing some delays unfortunately.
International buyers - please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be.
If you have any questions with regard to shipping, please contact us at firstname.lastname@example.org.